It is the policy of our company to respond to customer complaints, disputes and issues
immediately, to take each complaint seriously, to investigate each complaint however small it is –
immediately and to take remedial actions swiftly.
As soon as a complaint is received, it is documented and is logged into a special log. The complaint
is sent directly to the Customer Complaint Officer or his designate, in order to take action.
All complaints and records of complaints are kept in a special complaints binder along with all the
Customer Complaint Officer's Quality Control Files and other written policies so employees can
easily access them and use them to provide better customer service. Reports on complaints are
reviewed during the Customer Complaint Officer's meetings with our Board. We are focused on
providing financial products and services to all customers in compliance with all Federal and State
regulatory policies including but not limited to consumer protection, fair lending and civil rights
laws. For more information, contact us at the number on the Home Page.